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MyDTCC

Gain assistance and answers to your questions via MyDTCC, your personalized portal to DTCC products and services, support tools, system availability, announcements and DTCC Learning Center resources.

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Institutional Trade Processing
- ITP
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    ITP Sales
    Contact Information
    
    866.724.4402 [email protected]
    Business hours
    
    Support Engineers are available to answer your call 24 hours a day, 6 days a week - in 7 languages
Clearing Services
- Equities Clearing
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    MyDTCC
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    888-382-2721 +1-212-855-8099 Int'l [email protected]
    Business Hours
    
    Business Hours Mon 8:30am to Fri 5:00pm ET
- Fixed Income - GSD
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    MyDTCC
    Contact Information
    
    212-855-7600
    
    [email protected]
    Business Hours
    
    Business Hours Mon 7:00am to Fri 6:00pm ET
- Fixed Income - MBSD
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    MyDTCC
    Contact Information
    
    212-855-7886
    
    [email protected]
    Business Hours
    
    Business Hours Mon 7:00am to Fri 6:00pm ET
- Fixed Income - CMU
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    MyDTCC
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    888-382-2721 +1-212-855-8099 Int'l [email protected]
    Business Hours
    
    Business Hours Mon 7:30am to Fri 4:00pm ET
- Risk Management as a Service (RMaaS)
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    MyDTCC
    Contact Information
    
    888-382-2721 +1-212-855-8099 Int'l [email protected] Content/Other Technical Issues
    Business Hours
    
    Business Hours Mon 8:30am to Fri 5:00pm ET
Settlement & Asset Services
- Underwriting
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    MyDTCC
    Contact Information
    
    866-724-4402
    
    813-470-1010 212-855-3752 [email protected]
    Business Hours
    
    Underwriting Support Line Business Hours Mon 8:30am to Fri 5:30pm ET
    
    Closing Desk Mon 8:30am to Fri 5:00pm ET
- Issuer Services
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    MyDTCC
    Contact Information
    
    Proxy Help Line 212-855-5191
    
    To notify DTC of issuer meeting and record date information [email protected] [email protected]
    Business Hours
    
    Business Hours Mon 8:30am to Fri 5:30pm ET
- Corporate Actions Processing
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    MyDTCC
    Contact Information
    
    888-382-2721 +1-212-855-8099 Int'l [email protected]
    Business Hours
    
    Business Hours Mon 8:30am to Fri 5:30pm ET
- Securities Processing
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    MyDTCC
    Contact Information
    
    888-382-2721 +1-212-855-8099 Int'l
    Business Hours
    
    Business Hours Mon 8:30am to Fri 5:30pm ET
- DTC Settlement
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    MyDTCC
    Contact Information
    
    212-855-5800
    
    [email protected]
    Business Hours
    
    Business Hours Mon 8:00am to Fri 6:30pm ET
- Global Tax Services
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    MyDTCC
    Contact Information
    
    888-382-2721 +1-212-855-8099 Int'l [email protected]
    Business Hours
    
    Business Hours Mon 8:30am to Fri 5:30pm ET
- Agent Services
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    MyDTCC
    Contact Information
    
    888-382-2721 +1-212-855-8099 Int'l [email protected]
    
    Transfer Agent Services [email protected] Direct Registration System (DRS) Support [email protected] [email protected]
    Business Hours
    
    Business Hours Mon 8:30am to Fri 5:30pm ET
Wealth Management Services
- Mutual Fund Services
  - - Mutual Fund Services
    - Client Service Center
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    MyDTCC
    Contact Information
    
    888-382-2721 (Options 5-5-1) +1-212-855-8099 Int'l [email protected] [email protected]
    Business Hours
    
    Business Hours Mon 12:00am to Fri 4:30pm ET
- Alternative Investment Products
  - - Alternative Investment Products
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    MyDTCC
    Contact Information
    
    888-382-2721 (Options 5-5-2) +1-212-855-8099 Int'l [email protected] [email protected]
    Business Hours
    
    Business Hours Mon 12:00am to Fri 4:30pm ET
- Insurance & Retirement Services
  - - Insurance & Retirement Services
    - Client Service Center
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    MyDTCC
    Contact Information
    
    888-382-2721 (Options 5-5-3) +1-212-855-8099 Int'l [email protected] [email protected]
    Business Hours
    
    Business Hours Mon 12:00am to Fri 4:30pm ET
Repository & Derivatives Services
- Repository Services
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    MyDTCC
    
    MyDTCC-EMEA
    
    For all queries, please include the following information (where possible):
    
    environment (UAT/Production)
    
    service (EU SFTR, EMIR, CFTC etc)
    
    o-code
    
    submission method
    
    connection protocol
    
    SYSID or Product ID
    
    sFTP username
    
    inbound/outbound queue names and queue manager details
    Contact Information
    
    866.724.4402 [email protected]
    
    [email protected] Connectivity configurations including protocol updates, network access and changes to data delivery location.
    [email protected] Troubleshooting queries in the Production Environment, from submission issues to reconciliation, including billing.
    [email protected] Troubleshooting queries in the UAT Environment, from submission issues to reconciliation.
    [email protected] Onboarding queries and questions related to Manage Services portal
    Business Hours
    
    United States Business Hours Sun 7:00pm to Fri 7:00pm ET Sat 8:00am to 4:00pm ET
    UK and Europe Business Hours Sun 12:00pm to Sat 12:00am BST Sat 1:00pm to 9:00pm BST
    Singapore Business Hours Sun 7:00pm to Fri 7:00am SGT Sat 8:00pm to Sun 4:00am SGT
    Hong Kong Business Hours Sun 7:00pm to Fri 7:00am HKT Sat 8:00pm to Sun 4:00am HKT
    Australia Business Hours Sun 10:00pm to Fri 10:00am AEDT Sat 11:00pm to Sun 7:00am AEDT
    Japan Business Hours Sun 8:00pm to Fri 8:00am JST Sat 9:00pm to Sun 5:00am JST
- Derivatives Services
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    MyDTCC
    Contact Information
    
    [email protected] [email protected] [email protected]
- DTCC Report Hub
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    MyDTCC
    Contact Information
    
    +1-212-855-1200 [email protected] Report Eligibility Service, Data Access and Submissions via DTCC Report Hub
    Business Hours
    
    Business Hours Sun 7:00pm to Fri 5:00pm ET
Data Services
- Data Services
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    MyDTCC
    Contact Information
    
    DTCC Data Services – Support 888-382-2721, Option 8
    
    DTCC Data Services – Sales
    Business Hours
    
    Business Hours Mon 8:30am to Fri 5:00pm ET

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